One-on-one communication to clarify customer requirements. Conduct on-site surveys of factory premises, material-handling routes and cargo specifications, and deliver layout solutions, dimension drawings and turnover planning for logistics trolleys, roll containers and pallets.
Provide product-selection recommendations for various scenarios, together with differentiated design solutions for tire transit, goods sorting and warehousing storage. 3D models, sample trials and load-bearing test reports are available.
Address technical questions covering structural design, anti-corrosion treatment, stacking regulations, export container loading and other relevant topics.
2. Sales & Order Service
Dedicated sales representatives oversee the entire order cycle. Quotation plans are formulated based on purchase volume and lead time. Both small-batch customization and large-volume standardized production are supported.
Real-time production progress updates covering cutting, welding, spraying and quality inspection. Production footage can be provided upon request.
Assist in optimizing container-loading plans, support booking coordination and on-site loading guidance to ensure safe and efficient shipment of goods.
3. After sales Service & Maintenance Support
Upon product delivery, on-site installation guidance and operational training are offered, including guidelines for daily operation and maintenance of trolleys, roll containers and pallets.
Repair and spare-part replacement are provided for non-human-induced damages within the warranty period. Long-term value-added services are available, such as equipment reinforcement, anti-corrosion refurbishment and structural modification.
Conduct regular customer follow-ups to resolve operational issues arising during handling and storage. Remote technical support is offered for overseas clients, with assistance for on-site overseas installation and commissioning.
4.Service Center Guarantee
A production, R&D and service base has been established, staffed with structural engineers, compliance specialists, production control teams and after-sales maintenance personnel. It covers the full chain of requirement communication, design & R&D, production quality control and after-sales response.
A dedicated cross-border service channel is set up for foreign-trade customers to deliver fast responses to dimension adjustment, standard adaptation and after-sales issue handling, ensuring long-term stable operation of warehousing and logistics equipment.
